Frequently asked questions

No. A person always submits: your admin on the train company's own form, filled in by our browser extension, or the traveller in the Railhop app. Railhop never presses Submit.

Upload a report free and see your eligible compensation, by traveller and by train company, and what closes soon. Your first claim's journey details open free, so you can make that claim without subscribing. To see every journey and claim the rest, subscribe with a card or Direct Debit: you then pay 20% of the value claimed, with no other fees.

Anyone at the company with a work email address. Railhop identifies your company by its email domain, so free email addresses, such as Gmail, Outlook, Yahoo or iCloud, can't open a business account. Travellers you invite may use any address.

Any that exports CSV or Excel, including Trainline Business's passenger level report and Navan's booking report, which can also be emailed to Railhop on a schedule. Railhop works out the columns, you check its guesses once, and it remembers them next time.

Some train companies, like Great Northern and Thameslink, require the passenger to claim. Others haven't confirmed they accept company claims yet, so those go to the traveller too until they do.

To your company's bank account, where the train company's form offers it. A few pay only to the card that paid for the ticket, and Railhop tells you which before you claim.

Uploading reports and seeing your eligible compensation is free, and your first claim is free. After that, claiming costs 20% of the value claimed, with no monthly fee and no minimum. Discounts for larger companies are available on request.

Yes. Your first claim is free: Railhop charges no commission on the first claim your company submits, whichever traveller it is for. It requires a business account with a work email address and a contact telephone number, not a subscription. It applies once per company, identified by its email domain, however many workspaces the company has.

Only when you claim. After your free claim, claiming requires a subscription, which saves a card or Direct Debit with Stripe. Each claim's fee is 20% of its value, fixed when the claim is submitted.

You pay nothing. A month with no claims submitted costs £0, and checking your reports stays free.

Data is encrypted in transit, and access to it is limited to the people who need it. We never store your travel booking logins, and there are no bank details on our server: Stripe holds your payment details. The file you upload isn't kept, only the journeys it contains.

Your company does. Your company is the controller and Railhop is your processor, under a written Data Processing Agreement made under Article 28 of the UK GDPR. You accept it when you create your workspace, and you can read it first on our Data Processing Agreement page.

Journeys and claims are kept for 2 years after the travel date for your expense records, then deleted. For submitted claims, the billing line (date, operator, stations, amounts and commission, without the traveller) is kept for 6 years for tax records, then deleted.

Your company's owners and admins see your workspace, and travellers see only the claims sent to them. At Railhop, access is limited to authorised personnel of KMR Digital Ltd, bound by confidentiality, as the Data Processing Agreement sets out, including its review queue for train company replies that can't be matched automatically.

Railhop is a trading name of KMR Digital Ltd (company no. 17516682). Its registration number with the Information Commissioner's Office will be shown here once it is issued.

No. Railhop never sells your data or shares it for marketing. Your journeys are used to find and claim your company's compensation, and otherwise only in anonymised, aggregated statistics, such as our monthly delay totals, that never identify your company or anyone in it.